Do you have a question? Ask HCPS!
At HCPS, we strive to continue to raise our standards for increasing our
customer service efforts to support employees, students, parents/guardians,
and the larger community. Ask HCPS is a new general contact method for all
HCPS-related inquiries. Our dedicated Customer Service Administrative Support
Specialist, Judy Simon, provides personalized responses to all inquiries received
through Ask HCPS to ensure thorough and timely two-way communication.
Email us at AskHCPS@hcps.org or give us a call at
The HCPS Customer Service Task Force includes Board Members, Central Office staff, school
administrators, teachers, and community partners. HCPS standards for quality customer service are
measured by our TRACK-ing Excellence Program, created by our Office of Organizational Development.
TRACK represents Transparent, Responsive, Accessible, Consistent, and Kind communication. To ensure
that we, as an organization, remain accountable for delivering top-notch internal and external customer
service, the HCPS Customer Service Task Force develops new initiatives in line with the TRACK-ing
Excellence Program to help us gauge our current level of service and identify opportunities for
improvement. Some of those initiatives include staff recognition events, staff training videos, school
community engagement guides, and a customer satisfaction survey.
An internal and external subcommittee have been created, to specifically focus on our efforts to improve
customer service to HCPS employees, parents/guardians, students, and the greater community.
Harford County Public Schools (HCPS) is committed to providing superior customer service to all of our stakeholders,
including employees, students and their families, and community members. We recognize customer service as a vital
component of an organization's culture that, in our case, ultimately affects overall student success. At HCPS, our
standards for quality customer service are measured by our TRACK-ing Excellence program. TRACK represents Transparent,
Responsive, Accessible, Consistent, and Kind communication. By submitting this short form, your feedback helps us gauge
if we are meeting our standards of excellence.
Due to an ongoing power outage that is expected to last for a few more hours, North Bend will dismiss at 11:30 a.m. TODAY, Wednesday, December 7, 2022.
Primary and emergency contacts for students at North Bend Elementary School will receive this message via our mass notification system.
12/7/2022 10:47:57 AM
The systemwide deadline to register for middle school basketball was December 2, but it has come to our attention that several families received inaccurate information with a deadline of December 8. We will honor the inaccurate date for those families who were misinformed. Consequently, registration has reopened at all schools, as we believe the inaccurate information may have been shared outside of what we understand to be the original distribution list.
Middle School athletics registration reopens today, Wednesday, December 7 at 6:00 p.m. and will remain open through 6:00 p.m. tomorrow, Thursday, December 8, 2022. Click here to register.
Thank you to those who met the deadline of December 2, 2022. For those who received the inaccurate information, again, registration will close Thursday, December 8, 2022, at 6:00 p.m.
12/7/2022 6:00 PM
The following message will be sent to all staff, parents and guardians, via phone, email, and text message on December 7, 2022 at 5:00 p.m.:
On Friday, December 9, 2022, all schools will dismiss 3 hours early for students. Please note, half-day PreK will NOT meet on early dismissal dates.
Calendar information for the entire 2022-2023 school year can be found on hcps.org.
12/7/2022 8:11 AM
The following message will be sent to staff and families December 6, 2022 at 5:00 p.m. via phone, email, and text message:
The window is now open to nominate your favorite teacher from this year, or years past, for the 2023 Teacher of the Year!
Visit hcps.org and click “learn more” in the banner at the top of the page to share a few sentences on why you want your school to consider nominating your favorite teacher this year! The program will look slightly different this year as HCPS will celebrate a night of excellence in education when the Teacher of the Year is announced. In addition to announcing the 2023 Teacher of the Year, we will honor retired or former teachers who will be inducted into the Teacher Hall of Fame.
We want to thank HarfordTV who is planning to broadcast the culminating event on April 12, 2023 at 5:00 p.m. (mark your calendar now!) via their Facebook Live as well as recording for later viewing. Local businesses and community members continue to play an integral part in showing our appreciation for our educators and we look forward to celebrating with everyone again this year! If you or your business would like to support the program this year, please reach out to firstname.lastname@example.org for more information.
Nominations are due by January 4, 2023. Don't delay- submit your nomination here as soon as possible.
12/6/2022 10:55 AM
11/17/2022 12:59 PM
The following message will be sent via phone, email, and text message to all parents and guardians at 5:00 p.m. on Tuesday, November 1, 2022:
If you are active military personnel, a civilian or federal employee working and/or living on federal property, your child has received or will receive a form to be completed and returned to school. If your child is not attending school in person, please find a blank form attached to this email. It is very important that we receive the completed form from you, as this is a means of funding that will impact your child’s school system. Persons working on federal property, please be sure to complete the box indicating the specific location of your employment. The forms should be returned to school with your child no later than Friday, November 11, 2022. Blank forms are also available on www.hcps.org on the Resources for Parents page under ‘Forms and Documents.’ Please contact your school if you have any questions.
11/1/2022 8:00 AM
The following message will be sent via phone, email, and text message to all parents and guardians at 5:00 p.m. on Thursday, October 27, 2022:
Maryland legislation now requires notification of parent/guardians when a student meal account balance becomes low.
This is to notify you that parents and guardians will soon begin to receive monthly automated communications via phone and email when your student’s meal account reaches $2.60. Notification at this amount will ensure you’re aware you have funds remaining for approximately one meal.
Students without funds on their account will still receive a meal that is charged to their account but will not be able to purchase any snack items, even with cash. Consequently, families with a balance LESS THAN $0 will receive a weekly call notifying that your account balance needs to be paid.
We encourage families to login to your MySchoolBucks account and set your own balance reminders above $2.60 to avoid receiving the monthly or weekly notices. Please note, if you opt out of the balance alerts when they begin, you will be opting yourself out of receiving all HCPS outreach communications.
Federal waivers allowing universally free school meals ended June 30, 2022 – students who do not qualify for meal benefits or whose applications for meal benefits from previous years expired must pay $2.50 for lunch in elementary schools or $2.60 for lunch in secondary schools. The online meal benefit application is available at www.hcpsmenus.com.
If you are unsure of your MySchoolBucks account or balance information, contact Food and Nutrition Services at 410-638-4078 for assistance.
10/27/2022 12:38 PM
10/4/2022 8:35 AM
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