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Stakeholder Engagement
At HCPS, we recognize customer service as a vital component of our organization’s culture that, in our case, ultimately affects overall student success. During the 2019-2020 school year, the HCPS Customer Service Task Force was formed and includes Board Members, Central Office staff, school administrators, teachers, and community partners. HCPS standards for quality customer service are measured by our TRACK-ing Excellence Program, created by our Organizational Development Department. TRACK represents Transparent, Responsive, Accessible, Consistent, and Kind communication. To ensure that we, as an organization, remain accountable for delivering top-notch internal and external customer service, the HCPS Customer Service Task Force develops new initiatives in line with the TRACK-ing Excellence Program to help us gauge our current level of service and identify opportunities for improvement. Some of those initiatives include staff recognition events; staff training videos; school community engagement guides; and most recently, a customer satisfaction survey. The survey, launched at the start of the 2021 calendar year, is being piloted by HCPS Central Office staff. The information collected in the survey is being used as a tool to improve our customer service and to recognize those who are exceeding expectations. Responses and data are reviewed monthly.

The mission of the Business Advisory Committee is to increase engagement and strengthen the partnership between the school system and Harford County’s local business community. Committee participants learn firsthand about the happenings in our schools and systemwide and have opportunities to identify ways in which their business may be able to support our efforts. The council is co-chaired by Chief of Administration Eric Davis and Assistant Superintendent for Business Services Deborah Judd and meets once monthly in a virtual setting.

The General Curriculum Committee, chaired by the Executive Director of Curriculum, Instruction, and Assessment, oversees and approves all new or revised Harford County Public Schools curriculum. The committee meets once a month to listen to reports and vote to approve new or revised curriculum. This committee consists of 32 members including a Board of Education member, HCPS Senior Staff, administrators, department supervisors, principals, assistant principals, teachers, and an outside representative from APG Federal Credit Union.

Each year, Superintendent of Schools, Dr. Sean Bulson, recruits new members for the Superintendent's Student Advisory Council. The purpose of this Council is to engage with the Superintendent and the Student Member of the Board of Education in meaningful dialogue of students' views and perspectives. All students meeting the minimum criteria in grades six through twelve are eligible to apply.